It’s easy to tell yourself you’re being kind when you decide not to say the hard thing. You don’t want to hurt someone, create tension, or turn a small problem into a bigger one. But what if avoiding the conversation isn’t actually kindness?
Matt Turner learned that putting people first sometimes means making people uncomfortable. After growing Clownfish Events into a multimillion-dollar company recognized as one of the UK’s best places to work, he built a culture where employees practiced giving honest feedback—even when that meant telling the person running the company what was difficult about working with him.
Matt and Dr. J.J. Peterson explore the difference between psychological safety and comfort, why accountability and kindness aren’t opposites, and what leaders teach their teams by the way they respond when someone challenges them.
And the responsibility doesn’t belong only to the boss. If something at work isn’t working for you, Matt challenges you to consider whether you’ve actually had the conversation that could change it—and shares how to approach that conversation with honesty, generosity, and specificity.
Because sometimes the kind thing isn’t keeping the peace. It’s creating enough trust to say what needs to be said.
Learn more about Matt and his work at matthewturner.com.
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