Convenience is no longer a nice-to-have. It’s the system customers expect, and the moment it breaks, confidence breaks with it. In this episode, Joe and Jerry talk through how companies like Amazon and DoorDash have quietly reset effort, patience, and expectations, and what that means for small businesses trying to compete without racing to the bottom on price. From dry cleaning routes to tax prep, buying books of business to saying no to the wrong work, this conversation is about building systems that make life easier and confidence that makes customers stay. Because trust isn’t claimed. It’s earned through consistency, clarity, and how well you show up when it matters.
#ConvenienceEconomy #ConfidenceInBusiness #ConvenienceVsPrice #SetTheStandard
