Expanding our vocabulary – Group ETTO
One of the caveats of working in groups – group efficiency-thoroughness-trade-off. If everyone believes their work will be thoroughly checked by someone downstream, they are likely to prioritize efficiency. If everyone does this, however, and thoroughness is not prioritized – mistakes can slip through a group process.
Dr Hollnagel’s webpage - https://erikhollnagel.com/ideas/etto-principle/index.html
The ETTO principle - https://www.routledge.com/The-ETTO-Principle-Efficiency-Thoroughness-Trade-Off-Why-Things-That-Go/Hollnagel/p/book/9780754676782
Cautionary Tales episode on perilous flight - https://timharford.com/2022/05/cautionary-tales-when-the-autopilot-switched-off/
Mayday Aeroflot Flight 593 https://www.youtube.com/watch?v=LHyymJu6c4U&list=PLgAfZdKiJiYG_THRebwMnePCx8rWTL1K3&index=8
Connect with Tanya Hewitt on LinkedIn
Credits:
Adam Johns – voiceover
Beverley McKiver – composer and player of the music Tell Me About Love
