In many areas of life, including business, we will no doubt face a crisis. And how we handle that crisis depends upon our knowledge, training, and experience. That’s why we’ve invited John Riley, Founder and President of Gentle Response, to the show. John is a Desert Storm Veteran and retired patrol officer who is also a Certified Crisis Intervention Specialist through the National Anger Management Association. The name of his company comes from Proverbs 15:1 in the Message Bible, "A Gentle Response Defuses Anger." Listen in and learn more about his journey and how he applies his gentle, proven methods for conflict de-escalation in tough times.
Episode Highlights:
02:55 John's Journey to Gentle Response
05:22 The Importance of De-escalation
07:19 Impact of COVID on Conflict
08:45 Handling Belligerent Individuals
14:19 The Role of Teamwork in De-escalation
15:52 Police Perspective on De-escalation
20:30 De-escalation Techniques for Civilians
24:52 Who Can Benefit from Gentle Response
27:28 How to Connect with John Riley
Show Links:
Gentle Response Website
Gentle Response YouTube
Email: john@gentle-response.com
