Lada Gorlenko speaks about high-stress research environments, how to effectively engage wth senior executives, and where great enterprise UXers come from.
Highlights include:
- How do you help your team to let go of perfectionism?
- Is enterprise UX boring compared to consumer UX?
- What did you learn studying murderers and drug offenders?
- How do you involve executives effectively in research?
- What are we not talking enough about in UX Research?
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Who is Lada Gorlenko?
Lada is a Senior Director of Research at MURAL, the digital workspace for visual collaboration that’s experienced some crazy growth during the COVID-19 pandemic.
Prior to joining MURAL, Lada was the Director of Experience Research at Smartsheet, where she architected and enabled an organisation-wide customer-obsessed culture, while managing a team of UX researchers that supported 15 product pillars and multiple business units.
An organisational psychologist by training, Lada’s research career began by working on programmes for the European Commission and European Union, before moving into Enterprise UX, where she started out as a VR Designer for British Telecom in the very-early 2000s.
It was during this time that Lada also co-founded the Interaction Design Association (IxDA), which grew to over 120,000 members.
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Find Lada here:
LinkedIn: https://www.linkedin.com/in/ladagorlenko/
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Host: Brendan Jarvis
https://www.linkedin.com/in/brendanjarvis/
