Description

In this episode of Champion of the Underdog, John Graci takes on a leadership issue that quietly destroys trust and morale: tolerated incompetence. When leaders know a manager isn’t doing their job, and do nothing about it, the damage spreads far beyond one person.

John explains the concept of sanctioned incompetence: when poor leadership behavior is allowed to continue because no one is willing to confront it. The result is cynicism, disengagement, and a culture where mediocrity feels acceptable. As John puts it, we get what we allow.

He also addresses the complexity of authority. Crossing lines to confront another leader directly often backfires, but staying silent when incompetence impacts your team isn’t an option either. The responsibility ultimately sits with the boss because when leadership refuses to act, employees notice, and respect erodes.

Key Takeaways:

• Tolerated incompetence signals that poor leadership is acceptable.
• What leaders ignore becomes the culture.
• Sanctioned incompetence demoralizes teams and drives cynicism.
• Leaders should only cross authority lines when performance impacts their team.
• Incompetence persists when consequences are weak or nonexistent.
• When leaders fail to act, top talent starts questioning their future.

Bottom line: leadership requires courage. Ignoring incompetence isn’t neutrality; it’s permission.

And as always: If you’re not coaching it, you’re allowing it.

Resources & Links:

• John's Digital Courses for Team Leads, Managers, and Supervisors
• John's Website
• Connect with John on Linkedin

If you’re a leader, HR professional, or manager looking for no-nonsense strategies to keep your team engaged and high-performing, this episode is packed with insights you can use right away.