In this episode of Champion of the Underdog, leadership expert John Graci tackles one of the toughest moments any leader faces: when a team member flat-out refuses to follow directions. Drawing from his 30 years of experience as a trainer, speaker, and author, John walks leaders through how to handle insubordination calmly, clearly, and effectively.
He explains that insubordination isn’t the root problem; it’s a symptom of deeper issues such as personal stress, feeling undervalued, or believing a task is beneath them. Using his trademark mix of humor and no-nonsense advice, John lays out practical steps leaders can take to address the behavior while maintaining professionalism and respect.
From understanding the difference between “skill” and “will” problems to setting clear expectations and enforcing consequences, this episode gives leaders a blueprint for handling defiance without losing their cool or their credibility.
Key Takeaways:
Insubordination is a symptom, not the root problem. Dig deeper to find the cause.
Lead with respect: stay calm, clear, and direct, even when emotions run high.
Ask questions like “What’s preventing you from doing the task?” and “Is this a skill or will issue?”
Never address defiance in front of others. Take it private to remove the audience effect.
Leadership isn’t about being liked; it’s about being fair, firm, and followed.
If you’ve ever dealt with a defiant team member, this episode gives you the tools to respond with professionalism, empathy, and strength while reinforcing the standards that make your team thrive.
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