In Episode 13 of Champion of the Underdog, leadership expert John Graci breaks down one of the fastest and most overlooked ways to build trust as a leader: stop telling and start asking. Especially for new leaders stepping into established teams, John explains why trust is earned through curiosity, humility, and genuine listening, not speeches or authority.
John challenges leaders to abandon the “new sheriff in town” mindset and instead approach leadership as a responsibility owed to their team. The only real difference between a leader and their team members is a job title, and effective leaders never forget that. Trust grows when leaders focus on what they can give, not what they can take.
This episode offers practical, real-world questions leaders can use immediately to build connection and credibility. John emphasizes that asking thoughtful questions, listening actively, and following up on employee input sends a powerful message: you matter. He also highlights the importance of understanding what’s happening in employees’ lives, removing obstacles that slow them down, and advocating for them when solutions require leadership support.
John warns leaders about a critical misstep: asking for input and then failing to follow up. When leaders raise expectations but don’t close the loop, resentment follows. Authenticity, consistency, and patience are essential because trust isn’t built overnight.
Key Takeaways:
John closes with a simple reminder: great leaders get out of the telling game and into the listening game. When leaders ask, listen, and act with authenticity, trust follows.
And as always: If you’re not coaching it, you’re allowing it.
Resources & Links:
If you’re a leader, HR professional, or manager looking for no-nonsense strategies to keep your team engaged and high-performing, this episode is packed with insights you can use right away.
