EPISODE SUMMARY
In this episode of Chan With A Plan, host Max Chan speaks with Tracy Hooper, Founder of the Confidence Project. In this conversation, Tracy discusses how to communicate effectively in the workplace and how the words we use can hurt or help us excel in our careers.
QUOTES
- “Scientists tell us if you use someone's name, it activates a part of their brain long enough for them to stop talking. And for you to be able to interject what you want to say.” – Tracy Hooper
- “It's all about our audience, whether we have an audience of one other person or crowd, we need to have what we're talking about relate to the audience. Because if it's not about them, they will check out mentally and physically.” – Tracy Hooper
- “And I will tell you, there is power, in pause for sure. But there's also power in pace. If you go too fast, you can lose people. And when that happens, then they don't relate to you, and they can zone out.” – Tracy Hooper
TIMESTAMPS
- [00:58] Getting to know Tracy’s expertise
- [02:07] Getting people to open up to you
- [05:15] Building rapport with people you talk with
- [08:03] How to improve your communication
- [09:26] Words you might be saying that you should stop using
- [16:44] How difficult is it to change what words you use?
- [18:13] Don’t be vanilla, speak with confidence
- [20:33] Using your body language correctly
- [22:31] Replacing poor choice of words with stronger ones
- [26:39] Being comfortable with silence
- [30:27] Steps to improving your speech and communication
- [36:17] Being interrupted and how to deal with it
- [46:22] Tracy’s big challenge and how she overcame it
RESOURCES & RELEVANT LINKS
