In this episode, In this episode of the Center of Excellence Sales Podcast, Oliver, Brad, and special guest Rachel Hirsbrunner, COE Manager, explore the critical difference between managing people and developing people. They also unpack how a development mindset changes culture, drives retention, and helps people reach their full potential — whether or not they have a formal title. From overcoming imposter syndrome to handling feedback, the team reminds us that development is everyone’s responsibility.