Sales isn’t about pressure, tricks, or talking people into things they don’t want. It’s about responsibility.
In this episode of the Center of Excellence Sales Podcast, the team breaks down what a sales professional’s real job actually is, and why sales is not a dirty word. From the showroom to the service drive, Duff Porter shares decades of experience showing how trust, communication, and clarity shape the entire customer experience.
The conversation explores why customers don’t hate salespeople, they hate being sold, how service advisors are sales professionals whether they like it or not, and why failing to help customers upfront creates bigger problems later. The team also unpacks the five core objections every customer brings into a transaction: money, time, need, urgency, and trust.
If you want stronger relationships, fewer repeat visits for missed needs, and customers who feel genuinely taken care of, it starts with understanding your responsibility and owning it.
Because when you help first, the sale takes care of itself.
