Description

Kwik trip has been repeatedly named as a “Best Place to Work” both statewide and nationally and we dive into the specifics on employee culture. This previews a 2026 Dairy Strong conference presentation, register today at dairystrong.org.

Dairy Stream host, Joanna Guza, and guest Ben Leibl of Kwik Trip discuss the following topics: 

• Praise Program
• Unsolicited guest compliments
• Employee training
• On-going education and professional development
• Motivators
• Challenges
• Keys to building a reputation
• Advice to balance performance with fostering a supportive, compassionate environment
• How to start a positive culture
• Future goals for Kwik trip customer service and employee engagement

Register now for the Dairy Strong conference Jan. 14-15 in Green Bay, Wisconsin

About the guest

• Ben Leibl is a Public Relations Specialist for Kwik Trip Inc., based in La Crosse, WI. In his role at Kwik Trip, he assists coworkers with their ongoing educational needs and directs the Kwik Trip praise program, which last year meant acknowledging over 2600 unsolicited guest compliment letters. Prior to joining Kwik Trip in 2020, Ben was an instructor and principal in Oshkosh, WI and Omaha, NE. He holds degrees from Martin Luther College in New Ulm, MN. Ben sits on the Boards of the Boys and Girls Club in La Crosse, WI and serves as the Chair of St. Paul's Lutheran School Board. Ben and his wife Heidi have 3 children and they live in Holmen, WI.

Compeer Financial is proud partner of Dairy Stream.  Learn more about Dairy Stream sponsorship.

This podcast is produced by the Voice of Milk, a collaboration of individual dairy organizations working to improve the future of dairy farm families. Become a sponsor, share an idea or feedback by emailing podcast@dairyforward.com. 

Join us at Dairy Strong on January 14-15 in Green Bay, Wisconsin. Gain timely political updates, dive into the dynamics of producer-processor relationships and learn strategies to sustain a stronger future for dairy through innovation and collaboration. United together, we’re leading with purpose—one person, one policy and one farm at a time. To learn more, visit dairystrong.org.