Henry interviews Beverly Harbison during Telecommunicators Appreciation Week in Glasgow to highlight the vital role of 911 dispatchers. They discuss the team’s 24/7 responsibilities, recent difficult incidents in the community, and how dispatchers coordinate police, fire, and emergency medical responses.
The episode covers dispatcher training, the emotional and multitasking demands of the job, mutual aid for fire responses, and the strong team culture that helps telecommunicators support first responders and keep the community safe.
