Description

As the business matures, it stretches forward towards greater professionalism. We talk about the three Cs that are the aim of professionalism:

• Calmness
• Confidence
• Consistency

We talk about the essence of professionalism:

• Capturing 'our ways of working'
• Making sure there's always value delivered — for customers, and for the standing of the business
• Ensuring efficiency — removing unnecessary overheads
• Giving clarity
• And making the best client experience possible

And we talk about how hyper-growth can jeopardise a lot of that!

Professionalism demands that project delivery processes are comprehensive and robust. In the second half of the episode we talk about the 'why' of processes — why they're there:

• they're the way you do things, adding to the distinctive character of the business
• they're reliable, replicable practices — and that can lead to automations
• they're clear, and can be explained easily to customers

But processes should also be separate from the person themself, like a product for the business.

Lastly we talk about the hazard of processes that over-boil!