In this thought-provoking episode of "Customer Experience University," Dr. Joseph Michelli delves into the crucial gap between well-intentioned customer service and the reality of execution. Drawing from a real-life example, he dissects how promising service intentions often break down in the face of practical application and highlights key lessons to navigate this frequent challenge.
In "Beyond Good Intentions - Keys to Executing for Customers," you'll explore six concepts including:
The Power of Communication: Uncover why clear and consistent communication is vital in managing customer expectations and rectifying issues, and
The Difference Between Trying and Doing: Learn the importance of committing to definitive actions rather than ambiguous attempts in service delivery.
Dr. Michelli also challenges listeners to examine their own business practices and identify areas where improved alignment between intentions and actions will elevate their customer experience.
Visit josephmichelli.com/blog for related content, share this podcast episode, or subscribe to keep up with the latest insights. You can also reach out to Dr. Michelli for personalized discussions on enhancing your customer service delivery.
