Episode Five features Mitche Graf, a successful businessman, podcaster, and author dispensing spot on business advice and discussing the importance of Customer Service!
My Key Takeaways:
- If you don't fail, you can't truly appreciate what success means!
- 24 Hours a week, 7 months a year ideal. This guide-marker prompts him to identify inefficiencies and create systems in his businesses.
- When starting a new business only spend money to improve the customer experience!
- As customers we should hold businesses to a higher standard so that instead of just meeting our needs they are exceeding them.
- If you can exceed your customer's needs they will stay as your customers and you won't have to acquire new ones.
Show notes and more can be found at EntrepreneursOver40.com
