Guest Dennis Sinclaire, president of Sinclaire Home Services, shares insights into his company's offerings, including heating, air conditioning, plumbing, and a newly launched electrical division, aiming to provide a one-stop-shop experience for homeowners. The conversation encompasses the company's sales approach, emphasizing a consultative, customer-focused strategy rather than pushing sales. They highlight the importance of educating homeowners on maintenance, system upgrades, and energy efficiency, touching on Mass. Save rebates and the consultative role of a 'comfort advisor' in guiding customers through their options. The episode also delves into the company's history since 1948, stressing the foundational values of customer care instilled by Sinclaire's parents. Additionally, the hosts discuss the networking benefits of joining groups like the Referral Exchange Network and share personal reactions to the Netflix roast of Tom Brady.
Reach Dennis at dennis@SinclaireBoston.com or call 508 668 8200.
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