Description

In this episode of The Future of Consumer Marketing, host Brett Stapper interviews Llibert Argerich, Chief Marketing Officer at Thumbtack. Thumbtack is a two-sided marketplace connecting homeowners with home service professionals, competing primarily against word-of-mouth referrals in an extremely fragmented market. Over the past two years, Llibert has transformed Thumbtack's marketing from a concentrated SEM strategy into a sophisticated 11-channel growth engine that balances national profit maximization with aggressive local market penetration. His approach treats marketing as a P&L driver rather than a cost center, combining performance marketing rigor with brand building to create sustainable, scalable growth in a category where frequency is low but intent and trust are everything.

• Evolving from SEM-dependent marketing to an 11-channel diversified media mix
• Building local market penetration strategies that operate at calculated losses for long-term market share gains
• Creating profit maximization frameworks that determine exact incrementality points for media spend
• Positioning against word-of-mouth as the primary competitor in home services
• Leveraging AI and LLMs for content strategy, personalization, and agentic marketing systems
• Managing marketing team productivity and efficiency without headcount expansion
• Balancing performance marketing with brand building in low-frequency, high-stakes categories
• Optimizing for emerging search behaviors including AI Overviews and LLM-based queries