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Description

Megan Macaluso, VP of Customer Success & Operations at ESG, has experience across the customer lifecycle. We brought her on to talk specifically about Channel and Partner programs - In particular, how we enable channel partners to be successful.

• Creating 'Channel' and 'Partner' programs Is similar to running customer success - we need to be enabling them to be successful.


• Enablement, training and documentation are the table stakes within a Channel and Partner success program.


• Resellers aren't only selling your product -- there's a number of products In their suite. Need to ensure they're successful with your product.


• Cisco Is a great example of a partner program Implemented properly. Great technology, enablement and clear direction.


• Large organizations need to be making the shift from Transactional to Customer-Centric

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies.

Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach