JetBlue Co-Founder Frankie Littleford has been in the airline industry her entire career, and has reinvented the way an airline treats its customers. In this episode, Frankie explains how the “crazy” idea of establishing 100% remote call centers changed everything for the company, and how empowering agents is more important than managing them.
“Our mission is to inspire humanity, and what we’ve really recognized and focused on is that it starts with your people.” - Frankie Littleford
