Andrew Walker is the Chief Franchise Development Officer for Poolwerx across Australia and New Zealand. With years of experience driving franchise growth and training systems, Andrew plays a central role in preparing new franchise owners and their teams for success.
At the heart of Poolwerx is Pool School a structured four-week program blending online learning with intensive hands-on training at the brand’s Brisbane training center. Beyond this, franchise owners benefit from ongoing support, peer-to-peer learning, supplier-led sessions, and state-based workshops during the “development season.”
Andrew emphasises the importance of technical excellence, retail and mobile integration, and building a strong culture of franchisees helping one another. With this framework, Poolwerx ensures that every new business owner feels confident stepping into their role while laying the foundation for long-term success.
0:00 Introduction
0:37 Overview of the Poolwerx franchise training methodology
2:35 Retail & technical excellence training programs for staff
3:19 How Poolwerx uses winter for franchise development
3:58 How Poolwerx builds training topics from franchisee feedback
4:58 Training pathway from mobile operator to retail franchise owner
7:06 Why Poolwerx training and store openings rarely align
8:09 In-field training and support after Poolwerx Pool School
9:26 Peer-to-peer franchise support and collaboration
11:58 How suppliers strengthen franchise training at Poolwerx
13:36 Common fears new franchise owners face at Pool School
15:36 Wrap up
Podcast Produced by: www.franchisebusinesshub.com.au
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