In this episode of HCM Minds at Work, host Christian Gomez sits down with April Smith, vice president of pay and benefits management at Senior Lifestyle, to explore the challenges and opportunities of supporting employees across a complex, 24/7 operation.
April shares how she’s focused on creating a true sense of belonging for employees, whether they’re working overnight shifts, across different communities or in roles that can sometimes feel disconnected. She opens up about a recent challenge with their 401(k) vendor and how finding the right partner became essential to helping employees feel confident in their financial decisions. From workforce management to flexible pay schedules, April highlights why building confidence in pay is more than a benefit — it’s foundational to trust and engagement.
Together, April and Christian discuss how HR leaders can navigate complex work environments, foster stronger employee connections and ensure that pay and benefits empower people, not confuse them. They wrap up with what’s next for Senior Lifestyle and how April continues to reimagine the employee experience.
