In this powerful and hilarious episode, Laura and Leanna blend heartfelt discussion with their trademark humour. They open with a moving conversation about miscarriage rights, share banned words that sabotage patient trust, and dive into workplace stories you genuinely won’t believe – including lollipops, expensive sofas, and a nurse accidentally declaring “love you” to a patient.
In this episode:
- Leanna reflects on a brilliant training trip to Ireland – and why interactive clients make all the difference
- ⚖️ Did you know there’s no bereavement leave in law for miscarriages under 24 weeks? Laura breaks down what’s changing — and why it matters deeply to the dental profession
- 💔 Women suffering in silence at work, and the role clinic owners play in emotional support
- ❌ Banned words alert: “Policy” and “Check-up” get the chop — and Laura’s got a hilarious rug doctor story to prove her point
- 🗣️ The case for saying “system”, “routine assessment” or “dental health review” instead
- 🐌 When a team member is painfully slow — and why that doesn’t fly in dental nursing
😂 Coworker nicknames - 😳 Confession: Lollipops, bodily fluids & water theft at closing time
- 😬 Confession: Dental nurse accidentally says “love you” to a patient… in front of the whole waiting room
- 📢 Reminder: Share your own anonymous confession — we need more
Link to send in your confession
Link to send in your question for the Horton Hangout
Links you may find useful
Horton Consulting
Horton Consulting - About us
Laura Horton - Instagram
Horton - Facebook
Laura Horton - LinkedIn
Laura Horton - TikTok
Leanna Best - LinkedIn
Leanna Best - Instagram
