This week’s episode is a rollercoaster of awkward confessions, heartfelt honesty, and real talk about running a dental practice. Laura and Leanna dive into everything from changing the word “patient” to “client’, to the power of transparency in financial targets, and a dental nurse’s accidental – and audible – bodily moment mid-root canal.
In this episode:
- 🇮🇪 Leanna’s back from another fab trip to Ireland – full of energy, insight, and interactive learning
- 🦷 Laura shares a behind-the-scenes look at her patient experience evaluation days – and how one Monday morning went completely off the rails
- 💻 Why one dentist’s interactive TV during assessments absolutely wowed Laura
- 🚫 Banned Word: “Patient” – should we be using “client” instead? Laura explains why it matters, and the responses she’s had from both ends of the spectrum
- 📊 Hangout Question: Which KPIs matter most for the whole team – and how do you actually get people to care?
- 😂 Confession #1 (Dental Nurse): A mid-treatment fart that echoed through the surgery – and was very much owned
- 😱 Confession #2 (Practice Manager): When your best friend applies for a job… and accidentally CCs the boss
Link to send in your confession
Link to send in your question for the Horton Hangout
Links you may find useful
Horton Consulting
Horton Consulting - About us
Laura Horton - Instagram
Horton - Facebook
Laura Horton - LinkedIn
Laura Horton - TikTok
Leanna Best - LinkedIn
Leanna Best - Instagram
