In this episode of the Horton Hangout, Laura shares her unexpected journey into dentistry – a tale of cold bus stops, fish and chips, and an NHS dental practice that kick-started it all. Meanwhile, Leanna tackles a listener's question about confidence in new roles, and the pair dive into the difference between managing and leading a team. Oh – and there’s a very curly surprise in this week’s Confession Corner.
In this episode:
- 🎓 Laura’s honest story of how she stumbled into dental nursing
- 🚌 Why travel & tourism college didn’t last – and what fish & chips have to do with dentistry
- 🦷 The doctor who believed in investing in his team – and sent Laura straight to radiography class
- 🚫 Banned Word: “Just” – and why it has got to go from dental language
- 🔇 The running commentary at reception that makes things worse (and what to say instead)
- 📎 Coworker Nickname of the Week
- 👩💼 A listener’s question: “I’ve been offered a new role, but I don’t feel confident” – Leanna and Laura share personal stories and advice on secondments, imposter syndrome and honest leadership
- 👑 Why real leaders don’t micromanage – and how to stop ruling with an iron fist
- 🤝 Blame-free culture: why it’s essential for a happy and high-performing team
- 😬 Confession of the Week: A dental nurse finds a .......
Link to send in your confession
Link to send in your question for the Horton Hangout
Links you may find useful
Horton Consulting
Horton Consulting - About us
Laura Horton - Instagram
Horton - Facebook
Laura Horton - LinkedIn
Laura Horton - TikTok
Leanna Best - LinkedIn
Leanna Best - Instagram
