This week, Laura and Leanna are fresh from the ADI Team Congress and full of energy. From co-presenting treatment coordination to discussing the challenges of being a speaker and a parent, this episode is packed with professional insight — and personal honesty. They also dive into a new banned phrase, help a TCO navigate a tricky dentist dynamic, and wrap up with a confession that’s part horror film, part dental drama.
In this episode:
- 🎤 ADI Team Event recap – what it’s like to co-present live, and how events can be better planned to support working parents and female speakers
- 💡 Banned Phrase: “When would you like to come in?” — why this seemingly polite question hands all the power to the patient (and ruins your diary)
- 🗓️ Laura breaks down the right way to lead a conversation at reception, protect the diary flow, and avoid the dreaded mid-block appointment chaos
- 🦷 Hangout Question: “One of my dentists refuses to treatment plan with me. What do I do?”
- 🙋♀️ Laura shares exactly how to lead a constructive conversation using the 7 Habits framework — and why coming with solutions is key to being heard
- 💬 Leanna adds insight on emotional reactions, dentist guilt, and building buy-in by showing the true value of collaboration
- 🌿 Product Spotlight (not an ad!): Tooth Angel — the duo review a new eco-friendly oral care kit sent to them, including breath spray (perfect for lectures) and a travel-ready soft toothbrush
- 😱 Confession of a Dental Nurse: a mid-treatment horror story with a very unsuspecting patient.
Link to send in your confession
Link to send in your question for the Horton Hangout
Links you may find useful
Horton Consulting
Horton Consulting - About us
Laura Horton - Instagram
Horton - Facebook
Laura Horton - LinkedIn
Laura Horton - TikTok
Leanna Best - LinkedIn
Leanna Best - Instagram
