Introduction
Josh Hollander sits down with Vishal Sankhla, Co‑Founder & CEO of OutMarket, to get specific about what “AI in insurance” looks like when it actually changes operations. The focus is commercial insurance workflows—where work still runs through email, PDFs, spreadsheets, and agency management systems—and how to cut cycle time and errors without creating new risk.
Guest bio
Vishal Sankhla has led product teams at Uber and Meta and previously served as Head of Product at Ethos Life, helping build profitable acquisition channels, the underwriting engine, and the agency partners business. At OutMarket, he’s building an intelligence layer for commercial insurance: agent-assisted workflows that make teams faster and more consistent.
Key topics discussed
- Why AI pilots stall: fragmented data, manual handoffs, and inconsistent processes across the submission-to-bind journey.
- Data first, workflows second: where insurance data lives, how it breaks, and why workflow redesign is the unlock.
- Policy intelligence: turning policies into structure so teams can summarize coverage, surface gaps, and improve proposals.
- Servicing and renewals: reducing back-and-forth, re-keying, and avoidable errors with agent-assisted workflows.
- Integration reality: fitting into agency management systems and carrier ecosystems instead of trying to replace them.
- Measuring impact: cycle time, hit rate, and error reduction (not vanity metrics).
- Trust, privacy, isolation: what it takes to earn permission to touch sensitive client data.
Quotes
- “Because so much of this is happening manually, I think a lot of this data tends to get very, very fragmented.”
- “we built workflows that now literally allow them to drag and drop, and within a few seconds, they know exactly a quick summary”
- “We've seen a lot of use cases where people are now winning their businesses because of some AI workflows.”
Resources mentioned
- OutMarket
- Uber
- Meta
- Ethos Life
Call to action
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