Julies TOP THREE Takeaways
Embrace Staff Turnover as Part of the Journey: Losing team members, even the ones you thought would be with you for the long haul, is just part of the business. It’s tough, but it’s also a learning experience. We can’t take it personally—it’s just part of the journey for both you and them.
Get Strategic with Hiring: Consider hiring part-time staff and allowing them to earn more hours as they prove themselves. This approach sets clear expectations and creates a partnership where both sides are committed to success. It’s all about building a relationship from day one.
Know What Drives Your Team: Take the time to understand what’s motivating each of your team members. Is it saving for something big? Is it career advancement? Knowing this helps you tailor your approach, which can go a long way in keeping them on board.
Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com
Spa Startup 101: How to Launch a Profitable Spa Business
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