What does confident growth really look like for small businesses?
In this episode of the Training Impact Podcast, Jeff Walter sits down with Matthew Gourgeot of Thryv to explore how small businesses adopt technology, build confidence, and scale without adding unnecessary complexity. While many platforms focus on features, this conversation highlights why enablement and education are just as critical as the software itself.
Matthew shares how Thryv supports small business owners who are balancing sales, operations, marketing, and customer relationships all at once. Rather than overwhelming users, Thryv embeds guidance and learning directly into everyday workflows—helping owners move from reactive problem-solving to proactive growth.
Together, Jeff and Matthew discuss why software adoption often stalls, how integrated enablement reduces friction, and why confidence is one of the most important outcomes of any training or technology investment.
This episode is especially relevant for training leaders, enablement professionals, and anyone designing customer or partner-facing platforms that need to deliver real business impact.
🎧 Learn more about the Training Impact Podcast: 👉 https://www.latitudelearning.com/training-impact-podcast/
🌐 Explore Thryv: 👉 https://www.thryv.com
