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1. Understanding the Importance of Mistakes 12:49
Avoiding mistakes keeps you broke and uninformed.
Action Steps:
Embrace mistakes as learning opportunities.
Take action even if it feels uncomfortable.
Reflect on mistakes to identify areas for improvement.
2. The Role of Cleaners in Business Growth 28:02
No cleaners, no growth.
Action Steps:
Always recruit new cleaners to scale your business.
Understand the math: More cleaners lead to more revenue.
Prioritize hiring and training to ensure quality service.
3. Consistency is Key 37:07
Do what you say you're going to do, every time.
Action Steps:
Establish clear standards for service delivery.
Ensure all team members understand and adhere to these standards.
Conduct regular training and meetings to reinforce expectations.
4. Prioritizing Cleaners Over Clients 46:29
Your cleaners make you more money than your clients.
Action Steps:
Focus on retaining and supporting your cleaners.
Understand that happy cleaners lead to satisfied clients.
Allocate resources to cleaner retention strategies.
5. Skills Over Money 50:08
You don't need money or experience to succeed.
Action Steps:
Invest in skill acquisition rather than monetary resources.
Encourage team members to learn and grow through experience.
Foster a culture of continuous improvement and learning.
Be prepared for challenges: Expect mistakes and setbacks as part of the learning process.
Avoid complacency: Regularly review and update your practices to ensure they remain effective.
Document processes: Keep detailed records of cleaning procedures and client interactions.
Use checklists: Implement checklists for cleaners to ensure consistency and thoroughness.
Regular feedback: Encourage open communication and feedback among team members to identify areas for improvement.
