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1. Introduction to the Cleaning Business 2:35
The cleaning business was started with the intention of learning and improving the process.
The focus is on creating a purposeful and systematic approach to cleaning.
2. Importance of Values in Hiring 19:51
Hire based on values that align with the company culture:
S: Serve - Look for individuals who have a desire to help others.
T: Teamwork - Seek candidates who are willing to support their teammates.
A: Accountability - Hire those who take responsibility for their actions.
R: Reliability - Ensure candidates can consistently show up and perform.
3. Four Standards for Cleaning 41:00
Establish four key standards for cleaners to follow:
Arrive at the door five minutes early - This shows respect for the client's time.
Greet the client with a smile - Create a positive first impression.
Remove dirt using a checklist - Ensure consistency and thoroughness in cleaning.
Complete a final walkthrough with the client - Gather feedback and ensure satisfaction.
4. Training New Cleaners 55:11
Focus on teaching new cleaners the four standards from day one.
Emphasize the importance of client experience over technical skills initially.
5. Continuous Improvement 57:07
Encourage cleaners to seek feedback and improve their skills over time.
Foster a culture of accountability and teamwork to enhance service quality.
Ensure all team members understand the importance of the four standards and values.
Regularly review and update training materials to reflect best practices.
Conduct regular training sessions to reinforce the four standards and values.
Use checklists to streamline the cleaning process and ensure consistency.
Encourage open communication among team members to share feedback and improve practices.
