Description

Podcast Description 

Most practices believe they’re patient-centric. But when you look closely at how patients actually experience the practice — from the first phone call to ongoing care — the truth is often very different. 

In this episode of New Patients Now, Flint Geier breaks down the real difference between patient-centric and practice-centric models. He explains why convenience, simplicity, and anticipation now matter more than ever — and how small, often unintentional decisions can quietly push patients away. 

You’ll learn: 

• Why most patients leave due to indifference, not bad clinical care 
• How administrative systems (not dentistry) drive patient loyalty 
• The five questions every practice should ask to assess their patient experience 
• Why improving experience reduces no-shows, increases referrals, and fuels long-term growth 

If you want more patients to show up, stay, and refer — this episode gives you a clear framework to start making that shift.