In this episode of the Cheer Biz Podcast, host Dan Cotton tackles one of the toughest parts of owning a business—getting a bad Google review.
Even the best cheer gyms and small businesses get them, and when it happens, it stings. Dan shares how he personally handles negative feedback, what to do (and what not to do) when it happens, and how to turn criticism into a chance to improve your systems, culture, and customer experience.
You’ll learn:
How to professionally respond to bad Google and Facebook reviews
When to engage—and when to let it go
The legal do’s and don’ts of replying to reviews
How to protect your reputation online
The simple mindset shift that turns negative feedback into growth
If you’ve ever felt your stomach drop after a 1-star notification, this episode will help you reframe it, respond like a pro, and come out stronger than before.
Perfect for cheer gym owners, small business owners, and coaches looking to lead with integrity, improve their reputation, and build trust in their communities.
