Description

Episode Overview: This episode explores the vital aspect of trust between homeowners and installers within the home improvement industry. Anna Thompson from LABC shares in-depth insights on how mutual understanding and communication can rebuild trust and improve project outcomes.

What You Will Learn:

• The historical context of mistrust between homeowners and installers and the pivotal factors that contribute to it.
• Details on the Building Safety Act 2022 and how it aims to enhance safety and accountability in building practices.
• Specific rights, responsibilities, and reasonable expectations for both homeowners and installers to foster a transparent relationship.

Featured Guest:

• Anna Thompson, Head of Engagement at Local Authority Building Control (LABC)

Resources Mentioned:

Competent Person Schemes: https://www.gov.uk/guidance/competent-person-scheme-current-schemes-and-how-schemes-are-authorised#current-schemes

LABC: https://www.labc.co.uk/

LABC’s Front Door: https://labcfrontdoor.co.uk/

Ask Anna: https://labcfrontdoor.co.uk/ask-anna

TrustMark

NHIC Doorstep Digest on Improving Trust in Home Improvement Projects: https://nhic.org.uk/doorstep-digests/improving-trust-in-home-improvement-projects/

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services and Recticel

https://corgiservices.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/