In this episode, I sit down with Adam Weber—entrepreneur and founder of Driven—to break down the five essential KPIs every operator must track to truly dominate their market.
Whether you’re a solo operator or managing multiple branches, this episode is packed with practical strategies to elevate your technician performance, boost marketing ROI, and drive team-wide accountability.
Timestamps:
00:00 – Welcome & Intro: Meet Adam Weber and how his journey from pest control operator to tech founder began
08:01 – The Birth of Driven: How a personal need for better data led to a dashboard revolution
13:48 – KPIs 101: What KPIs are, and why they’re the backbone of operational excellence
17:05 – KPI #1: Callback Rate by Technician — what it means and how to use it to improve service quality
23:20 – KPI #2: Completion Rate — boost efficiency and same-day service success
28:18 – KPI #3: Production Per Hour — understand productivity benchmarks and set the right targets
34:06 – Choosing the Right KPIs: Why less is more—focus on 5, and execute well
37:45 – KPI #4: Phone Call Answer Rate — how missed calls are costing you customers
43:21 – KPI #5: Close Rate — turn more leads into sales with better inside sales tracking
49:34 – Common Data Pitfalls: Why clean data matters, and how to get team buy-in
51:06 – Who Driven Is For: Why operators of any size can benefit from real-time performance tracking
54:09 – Final Takeaways & Next Steps
📈 If you’re serious about scaling faster, retaining more customers, and getting your team fully aligned—this is the episode that can shift your entire operation.
🔗 Learn more about Driven: https://www.bemoredriven.com/about
📬 JOIN THE PESTY PLAYBOOK
Real tactics. Real growth. Built for pest control owners. → https://www.pestymarketing.com/playbook
📞 BOOK A FREE DISCOVERY CALL
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https://calendly.com/sarinna-pestymarketing/intro-call
