Australia Post's Head of Retail Operations Support, David Morris, joins us on the POAAL Podcast to discuss:
The role of Australia Post's Retail Operations Support team
Customer expectations for scanning
How correct scanning reduces customer complaints
Distribution of new PDTs (hand-held scanners) to the LPO network
The "awaiting collection" scan
Transfer scans- Customer notifications
The Australia Post app
Storing carded parcels at the LPO
Preparations for peak season
