In Episode 217 of the Pool Nation Podcast, Edgar, John, and Zac continue their discussion on operational efficiencies to help pool professionals optimize their businesses. They cover essential topics such as route planning, billing automation, and the importance of comprehensive training programs. The team also talks about empowering employees through education and practical application, offering real-life examples of how training can improve customer service and overall business performance.
Tune in to learn key strategies to make your business more efficient and your team more confident. Plus, don’t miss the shoutout to a young pool pro, Keegan from Riverside, California, who's attending the Pool Nation Conference for the first time.
Timestamps:
- [00:00:00] – Introduction: Edgar, John, and Zac kick off the episode with a discussion about the Pool Nation Conference and shoutouts to Keegan.
- [00:05:00] – Keegan’s Journey: Shoutout to Keegan from Riverside, California, attending his first Pool Nation Conference.
- [00:08:00] – Pool Nation Conference Overview: Hands-on learning, business insights, and networking opportunities.
- [00:14:00] – Operational Efficiencies: Route planning and the impact of inefficiencies on your business.
- [00:15:00] – Zac’s Route Planning Strategies: Time management, safety, and minimizing wear and tear.
- [00:20:00] – Automating Billing: The importance of automating invoicing and payment collection for cash flow management.
- [00:25:00] – Best Practices for Billing: The role of consistency in billing and empowering customers to pay on time.
- [00:30:00] – Employee Training Programs: Developing comprehensive training that covers customer service, technical skills, and company values.
- [00:32:00] – Creating Effective Training Programs: The value of having structured, interactive training to engage employees.
- [00:37:00] – Leveraging Manufacturers and Vendors: How to use external resources like reps and manufacturers to enhance training.
- [00:45:00] – Practical Application in Training: Hands-on training that directly impacts the day-to-day work of technicians.
- [00:50:00] – Role-Playing for Customer Service: How role-playing scenarios can help employees better handle customer interactions.
- [00:57:00] – Final Thoughts: Continuous learning, the importance of education, and preparing for the Pool Nation Conference.
Sponsors:
- Ultimate Pool Tools
- The SPPA
- BluRay XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Hayward
