Description

In this episode, Doug Grills, owner of AutoStream Care Care Center with multiple locations across Maryland, talks about vetting, hiring and training technicians. Today, he's going to share his processes from:

• Creating goal posters with his team to cast a vision
• Why 1-on-1 meetings matter in retaining technicians
• The need for good communication
• Why training inspires technicians to stay
• How his shop vets potential new hires
• The advantage of providing benefits and incentives

He'll also provide advice for small shops on how to make the right first hires.

Sponsored by Ford Motorcraft