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Charlotte Robertson Is a force to reckon with. She's the Director of Operations for Chef José Andrés' ThinkFoodGroup, and she runs all the restaurants at Mercado Little Spain at New York's Hudson Yards.  She knows that restaurants evolve every single day, and to Charlotte, passion, compassion, and empathy are really important ingredients in a restaurant's success. Charlotte has lived all over the world, grew up in Japan, and all of this has helped her love the industry as few others do. She joins author and chef Rozanne Gold to share her story.