00:00:00 - Introduction and Greetings
00:01:35 - Credit Card Changes for Travelers
00:20:21 - The New Amex Platinum Card
00:55:15 - The CSR vs. Amex Platinum
01:16:00 - A CSR Fix? Maybe?
01:25:13 - Measuring a Card Refresh
01:44:30 - Positive Refresh Criteria
02:04:20 - Card Refresh Strategies
02:14:04 - Keep, Cancel, Acquire | CSR and Platinum
02:29:00 - Final Thoughts and Membership Highlights
