For the ninth year in a row, Chick-fil-A ranked number one in customer satisfaction. How is that possible for a privately owned restaurant that is closed on Sunday, with strategic locations and offers consistent menu items?
Could it have something to do with customer service? In this episode, Alexandria dives into the importance of customer service and takes an in-depth look at the company Chick-Fil-A. In order to be the best, you have to study the best.
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