Steve and Jordan talk with Mary Poppen about links between HR technology, employee experience, and customer experience. Prior to her role as President of the Employee Experience Division of HRIZONs, Mary led customer experience functions in several prominent HR technology companies and wrote a book about customer and employee experience called “Goodbye Churn, Hello Growth!” . Some things we cover:
+ The challenge of experience management being something that everyone is responsible for but that few people are held accountable for.
+ Why companies need more centralized, cross-functional, continuous, integrated employee and customer experience management platforms.
+ Reasons companies struggle when building experience management technology platforms and functions
We also hear Jordan talk about dark, scary temperature-controlled closets and learn that Steve was once in the CIA (not that CIA)
