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Description

The hospitality industry is facing a leadership crisis. With middle managers leaving, generational shifts, and skill gaps widening, how do we develop future leaders? In this episode, hospitality expert Michelle Pascoe joins Andy to discuss how businesses can turn "just a job" into a fulfilling career path. They explore the impact of generational differences, leadership development, and the power of storytelling in engaging and retaining top talent.

Whether you’re in hospitality or any other industry, this episode is packed with insights on leadership, career growth, and the importance of human connection. Don’t miss this conversation that challenges outdated mindsets and offers practical solutions for building a thriving workforce.

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• Leadership Development Must Start Earlier – The hospitality industry needs to stop treating management as an afterthought. Embedding leadership training from the outset can build stronger career paths..


• Generational Differences Can Work in Our Favour – Instead of resisting change, businesses must bridge the generational gap by combining wisdom from seasoned leaders with fresh perspectives from younger employees.


• Hospitality Isn’t Just a Job—It’s a Career – The industry has long been seen as a temporary stepping stone. Shifting the narrative towards growth, opportunity, and fulfillment can make it a destination, not a detour.


• Connection is the Heart of Hospitality – Technology and AI may enhance efficiency, but the human touch remains irreplaceable. Leaders must foster genuine engagement and storytelling to keep teams inspired.

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The key moments in this episode are:

0:00:10 – The Leadership Crisis in Hospitality
0:04:37 – Michelle’s Background: From a Turkey Farm to Hospitality Leadership
0:06:56 – The Leadership Crisis: Losing Middle Management Post-COVID
0:09:36 – The Consequences of Losing Middle Management
0:12:39 – Why Hospitality’s Reputation Is Holding It Back
0:18:30 – Generational Gaps and Leadership Differences
0:31:34 – Building Leadership Pipelines: Why It Needs to Start Earlier
0:37:37 – Why Human Connection Is Still the Heart of Hospitality
0:44:09 – Michelle’s Sticky Notes: Three Leadership Tips for Hospitality
0:37:37 – Michelle’s Sticky Notes: Three Leadership Tips for Hospitality

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Useful Links
Follow Michelle Pascoe on LinkedIn here
Find Michelle's website here
Follow Michelle Pascoe on Instagram here
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Full Episode Transcript

Get the full transcript of the episode here