On this episode of Strategic Insights, host Andrew Makl sits down with John Schmidt, VP of Managed Services and Security, to explore the evolution of Strategic’s TotalCare — a holistic, scalable support solution. They trace the journey from fragmented services like application, infrastructure, and EDI support to a single, unified offering that clients can trust for any need, no matter the platform.
TotalCare stands out by offering proactive value: structured health checks, business process reviews, and a robust library of training videos. The conversation also touches on the internal security measures that protect client systems, and the rise of Strategic’s Defense Cloud in North America. Most powerfully, clients report smoother operations, faster response times, and deep peace of mind — no more 3 a.m. crisis calls, just a clear path to focus on strategic growth and employee well-being.
00:19 Introduction to TotalCare
01:33 A Day in the Life of John Schmidt
02:44 The Evolution of Managed Services
04:36 What Makes TotalCare Unique
06:07 Scalability and Customization of TotalCare
07:50 Transformational Impact on Clients
09:17 Client Feedback and Peace of Mind
Show Links
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