This month on Table Seven, we’re unpacking how Bulgarian businesses are navigating the digital age – where customer expectations meet old-school charm. (Yes, we did discuss why McDonald’s kiosks haven’t caught on here. Turns out, we still like a human touch.)
Join us for insights on:
* The self-service dilemma – When efficiency clashes with "but I want someone to hand me my fries"
* AI’s awkward phase – Why chatbots haven’t quite won us over (yet)
* The workforce behind the magic – How to keep both employees and customers happy (it’s harder than it sounds)
With expert perspectives from:
🔹 Ralitsa Zaharieva, MCIM (Head of Customer Experience and Marketing, Postbank (Eurobank Bulgaria AD)) – On bridging digital and human interactions
🔹 Irina “Mateeva” Hollatz (WFM Transformation Consultant & Founder at rightWFM) – Why scheduling isn’t just "math with consequences"
🔹 Iliyan D. (Grand Master of re:do) – The tech upgrades customers actually want
