Anchor yourself in Oslo for a very special episode of Table 7, recorded live at the historic Fram Museum—home of the famed polar exploration ship, the Fram.
Join your host Michel Stevens as he navigates the evolving waters of customer experience with three of Norway's most esteemed CX pioneers: Helge Tennø, Jannecke Drangert-Hveding and Janine Hess
In this episode, we explore:
🌊 Why Norway's digital-first society sets sky-high customer expectations.
🤖 The real-world balance between AI-driven efficiency and human-centric design.
📖 How powerful storytelling builds belonging in a commoditized world.
⏳ Why time is the ultimate currency for today's consumers.
🧠 The "data trap"—why companies are collecting metrics but missing true human insight.
Plus, we play a game to invent a new word for rediscovering the wheel! Tune in for a conversation filled with authentic stories, practical strategies, and a unique Nordic perspective on putting the customer first.
Listen now!
