Imagine a masterclass with five of the world’s leading Customer Experience minds, recorded live with an audience. That’s this episode.
We brought Michel Stevens, Mikkel Korntved, Dimitri Jambé, Dominik Olejko, and Nancy Haenen together on one stage at Dialogkonferansen 2025 for a special Christmas recording. They cut through the noise to deliver the core strategies that move the needle:
• The critical, actionable art of customer listening.
• The undeniable data linking staff morale to customer satisfaction.
• A persuasive framework for securing executive buy-in and budget for CX initiatives.
• Candid stories and proven advice from recipients of the prestigious CX 50 award.
And so much more!
Whether you're a CX pioneer or just starting your journey, this episode packs a year’s worth of insight into one powerful session. Press play to elevate your strategy with wisdom from the global stage.
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