In this episode of The Generosity Experience, we shine a light on creative, community-driven solutions to fundraising and engagement. Tim Sarrantonio sits down with Neon One’s Anna Van Cleef to unpack the August 2025 product release—including big upgrades to workflows, volunteer triggers, and household management—and Sam Nyland talks with Ben Williams, Executive Director of The Connect Center, about how STEAM-based youth programs, innovative events, and a love of technology are transforming a Capital Region community.
In our Nonprofit Hotline segment, Sam and Tim tackle a common pain point for events: long lines at check-in. They break down how to use Neon CRM’s built-in sales and check-in tools to speed up entry, empower volunteers without full CRM access, and keep the focus on a warm welcome instead of tech frustration.
You’ll also hear:
Anna Van Cleef explain how new workflow updates make it easier to automate letters, trigger communications from volunteer shifts and events, and even create certificates for recognition or completion.
Ben Williams share how The Connect Center blends food security initiatives with STEAM youth programs—from a culinary “indoor food truck” to a Black Box Arcade—and why their Tacos for Life fundraiser has become a community block party.
Practical tips from the Nonprofit Hotline on scanning tickets, sharing limited-access check-in links, and training volunteers to switch seamlessly from QR codes to name lookups when tech hiccups happen.
Big Ideas and Takeaways
Automate for Impact
Anna’s release highlights show how automations—now including letters and certificates—free up staff time while keeping donor and volunteer engagement personal and consistent.
Creativity Builds Connection
Ben’s story proves that thinking outside the box, whether it’s a taco competition or a youth-run arcade, draws people in and deepens relationships with the mission.
Streamline Your Check-In
From the Nonprofit Hotline: The best check-in is the one that works in the moment. Equip volunteers with both scanning tools and manual name search to keep the line moving and guests happy.
Show Notes and Resources
