Description

Every Complaint Shouldn’t Go To HR. How to Keep it That Way In 2022. Wendy Sellers, The HR Lady®  will talk you through the steps necessary – from developing communication trees to training managers and employees on laws, company policies & practices, conflict resolution and mandating regular employee feedback.

Episode 1: Causes of conflict

• Causes of conflict and therefore causes of employee complaints

Episode 2: Who is the complaint department

• What type of employee complaints go to whom?

Episode 3: Conflict resolution

• Guidelines and processes for employees and managers to resolve conflict.

Episode 4: Employee expectations

• Holding employees accountable for your behavioral expectations

Episode 5: Communication

• Communication and conflict-resolution development