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How Microsoft is Redefining Retail with Generative AI: A Conversation with Keith Mercier

The pace of retail transformation has never been faster—and Microsoft is at the heart of it.

In this exclusive interview, Alex from The Retail Podcast sits down with Keith Mercier, Vice President of Worldwide Retail & Consumer Goods at Microsoft. They explore:

• How generative AI and copilots are reshaping the frontline experience
• The myth of data readiness—and how to get unstuck from pilot purgatory
• Why conversational commerce is the next battleground
• The power of real-time decision-making from petabytes of store data
• Where Microsoft is showing up in retail around the globe

This is one of the most practical and visionary conversations you’ll hear about the future of retail. Whether you’re a CIO, CMO, or store operator—this is essential listening.

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